Legal notice

Definitions

Client: Any professional or natural person capable within the meaning of the law, or legal entity, who visits the Site subject to these general conditions.
Services: Flowvex-uk provides Clients with:
Content: All elements constituting the information present on the Site, specifically texts – images – videos.
Customer Information: Hereinafter referred to as "Information(s)" which corresponds to all personal data likely to be held by Flowvex-uk for the management of your account, customer relationship management, and for analysis and statistical purposes.
User: Internet user connecting to and using the aforementioned site.
Personal Information: "Information that allows, in any form whatsoever, directly or not, the identification of the natural persons to whom it applies". The terms "personal data", "data subject", "processor" and "sensitive data" have the meaning defined by the General Data Protection Regulation (GDPR: n° 2016-679) and the UK GDPR.

1. Presentation of the website

In accordance with digital economy laws, users of the website flowvex-uk.com are informed of the identity of the various parties involved in its creation and monitoring:

  • Owner: Flowvex-uk operated by Axel Izabel – 60 rue François 1er, 75008 Paris FRANCE
  • Company Registration Number (SIRET): 99382007500014
  • VAT Number: FR46993820075
  • Publication Manager: Flowvex-uk – contact@flowvex-uk.com (The publication manager is a legal entity).
  • Webmaster: Flowvex-uk – contact@flowvex-uk.com
  • Host: Shopify – Google LLC 1600 Amphitheatre Parkway Mountain View CA 94043 USA +1 650 253 0000
  • Data Protection Officer: Flowvex-uk – contact@flowvex-uk.com

2. General conditions of use of the site and the services offered

The Site constitutes an intellectual work protected by the provisions of the Intellectual Property Code and applicable International Regulations. The Client may not in any way reuse, transfer or exploit for their own account all or part of the elements or works of the Site.

Use of the site flowvex-uk.com implies full and complete acceptance of the general conditions of use described below. These conditions of use are likely to be modified or supplemented at any time; users of the site flowvex-uk.com are therefore invited to consult them regularly.

This website is normally accessible to users at any time. An interruption for technical maintenance reasons may however be decided by Flowvex-uk, who will then endeavour to communicate to users in advance the dates and times of the intervention. The website flowvex-uk.com is updated regularly by the Flowvex-uk manager. Similarly, the legal notices can be modified at any time: they are nevertheless binding on the user who is invited to refer to them as often as possible in order to become acquainted with them.

3. Description of services provided

The purpose of the website flowvex-uk.com is to provide information concerning all of the company's activities. Flowvex-uk strives to provide information on the site that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies, and deficiencies in the update, whether of its own doing or of that of third-party partners who provide this information.

All information indicated on the site flowvex-uk.com is given as an indication and is likely to evolve. Furthermore, the information on the site is not exhaustive. It is given subject to modifications having been made since it was put online.

4. Contractual limitations on technical data

The site uses JavaScript technology. The Internet site cannot be held responsible for material damage related to the use of the site. In addition, the user of the site agrees to access the site using recent equipment, not containing viruses and with an up-to-date latest-generation browser.

The site flowvex-uk.com is hosted by a service provider on the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: n° 2016-679). The objective is to provide a service that ensures the best accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. It nevertheless reserves the right to interrupt the hosting service for the shortest possible periods, in particular for maintenance purposes, improvement of its infrastructures, failure of its infrastructures, or if the Services generate traffic deemed abnormal.

Flowvex-uk and the host cannot be held responsible in the event of malfunction of the Internet network, telephone lines, or computer and telephony equipment linked in particular to network congestion preventing access to the server.

5. Intellectual property and counterfeiting

Flowvex-uk holds the usage rights on all accessible elements on the website, notably texts, images, graphics, logos, videos, icons, and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited, except with the prior written authorization of: Flowvex-uk.

Any unauthorized exploitation of the site or of any of the elements it contains will be considered as constituting an infringement and prosecuted in accordance with the provisions of the Intellectual Property Code.

6. Limitations of liability

Flowvex-uk acts as the publisher of the site. Flowvex-uk is responsible for the quality and veracity of the Content it publishes.

Flowvex-uk cannot be held responsible for direct and indirect damage caused to the user's equipment when accessing the website flowvex-uk.com, and resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the appearance of a bug or incompatibility.

Flowvex-uk can also not be held responsible for indirect damages (such as for example a loss of market or loss of opportunity) resulting from the use of the site. Interactive spaces (possibility to ask questions in the contact space) are available to users. Flowvex-uk reserves the right to delete, without prior formal notice, any content posted in this space that contravenes the legislation applicable in France or the UK, in particular, the provisions relating to data protection. Where applicable, Flowvex-uk also reserves the right to question the civil and/or criminal liability of the user, particularly in the event of a message of a racist, injurious, defamatory, or pornographic nature, whatever the medium used (text, photography...).

7. Personal Data Management

The Client is informed of the regulations concerning marketing communication, and applicable laws regarding data protection including the General Data Protection Regulation (GDPR: n° 2016-679) and the UK Data Protection Act 2018.

7.1 Data Controllers

For Personal Data collected in the context of the creation of the User's personal account and their navigation on the Site, the person responsible for processing Personal Data (Data Controller) is: Flowvex-uk. Flowvex-uk is represented by Axel Izabel, its legal representative.

As the controller of the data it collects, Flowvex-uk undertakes to comply with the framework of the legal provisions in force. It represents the Client's responsibility to establish the purposes of its data processing, to provide its prospects and customers, from the collection of their consents, with complete information on the processing of their personal data and to maintain a record of processing consistent with reality. Whenever Flowvex-uk processes Personal Data, Flowvex-uk takes all reasonable measures to ensure the accuracy and relevance of the Personal Data with regard to the purposes for which Flowvex-uk processes them.

7.2 Purpose of collected data

Flowvex-uk is likely to process all or part of the data:

  • To allow navigation on the Site and the management and traceability of services ordered by the user: connection and Site use data, invoicing, order history, etc.
  • To prevent and fight against computer fraud (spamming, hacking...): computer equipment used for navigation, IP address, password (hashed).
  • To improve navigation on the Site: connection and usage data.
  • To conduct optional satisfaction surveys on flowvex-uk.com: email address.
  • To conduct communication campaigns (SMS, email): phone number, email address.

Flowvex-uk does not market your personal data which is therefore only used by necessity or for statistical and analysis purposes.

7.3 Right of access, rectification and opposition

In accordance with current European and UK regulations, Users of flowvex-uk.com have the following rights:

  • Right of access (Article 15 GDPR) and rectification (Article 16 GDPR), updating, completeness of User data.
  • Right to block or erase User personal data (Article 17 GDPR), when they are inaccurate, incomplete, equivocal, out of date, or whose collection, use, communication or conservation is prohibited.
  • Right to withdraw consent at any time (Article 13-2c GDPR).
  • Right to limit the processing of User data (Article 18 GDPR).
  • Right to object to the processing of User data (Article 21 GDPR).
  • Right to portability of data that Users have provided, when this data is subject to automated processing based on their consent or on a contract (Article 20 GDPR).
  • Right to define the fate of users' data after their death and to choose to whom Flowvex-uk must communicate (or not) their data to a third party they will have previously designated.

As soon as Flowvex-uk becomes aware of the death of a User and in the absence of instructions from them, Flowvex-uk undertakes to destroy their data, unless their retention proves necessary for probative purposes or to respond to a legal obligation.

If the User wishes to know how Flowvex-uk uses their Personal Data, ask to rectify them or object to their processing, the User can contact Flowvex-uk in writing at the following address: Flowvex-uk 60 rue François 1er, 75008 Paris FRANCE.

In this case, the User must indicate the Personal Data that they would like Flowvex-uk to correct, update or delete, by identifying themselves precisely with a copy of an identity document (ID card or passport). Requests for the deletion of Personal Data will be subject to the obligations imposed on Flowvex-uk by law, particularly regarding the preservation or archiving of documents. Finally, Users of flowvex-uk.com may file a complaint with the supervisory authorities, notably the CNIL (https://www.cnil.fr/fr/plaintes) in France, or the ICO (Information Commissioner's Office) in the UK.

7.4 Non-disclosure of personal data

Flowvex-uk is prohibited from processing, hosting or transferring the Information collected on its Clients to a country located outside the European Union or recognised as "non-adequate" by the European Commission without informing the client in advance. However, Flowvex-uk remains free to choose its technical and commercial subcontractors provided that they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR).

Flowvex-uk undertakes to take all necessary precautions to preserve the security of the Information and in particular that it is not communicated to unauthorized persons. However, if an incident impacting the integrity or confidentiality of Client Information is brought to the attention of Flowvex-uk, the latter must inform the Client as soon as possible and communicate the corrective measures taken. Furthermore, Flowvex-uk does not collect any "sensitive data".

The User's Personal Data may be processed by subsidiaries of Flowvex-uk and subcontractors (service providers), exclusively in order to achieve the purposes of this policy. Within the limits of their respective attributions and for the purposes mentioned above, the main persons likely to have access to the data of Users of flowvex-uk.com are mainly our customer service agents.

8. Incident Notification

Whatever efforts are made, no method of transmission over the Internet and no method of electronic storage is completely secure. We cannot therefore guarantee absolute security. If we become aware of a security breach, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at national or European level. We are committed to fully informing our customers of all matters relevant to the security of their account and providing them with all the information necessary to help them meet their own regulatory reporting obligations.

No personal information of the user of the site flowvex-uk.com is published without the user's knowledge, exchanged, transferred, assigned or sold on any medium to third parties. Only the hypothesis of the purchase of flowvex-uk.com and its rights would allow the transmission of said information to the prospective purchaser who would in turn be bound by the same obligation of conservation and modification of data vis-à-vis the user of the site.

Security

To ensure the security and confidentiality of Personal Data and Personal Health Data, flowvex-uk.com uses networks protected by standard devices such as firewalls, pseudonymisation, encryption and passwords. When processing Personal Data, Flowvex-uk takes all reasonable measures to protect it against loss, misuse, unauthorized access, disclosure, alteration or destruction.

9. Hypertext links "cookies" and internet tags

The site flowvex-uk.com contains a number of hypertext links to other sites, set up with the authorization of Flowvex-uk. However, Flowvex-uk does not have the possibility to verify the content of the sites thus visited, and will therefore not assume any responsibility for this fact. Unless you decide to disable cookies, you agree that the site can use them. You can disable these cookies at any time and free of charge from the deactivation options offered to you and recalled below, knowing that this may reduce or prevent accessibility to all or part of the Services offered by the site.

9.1. "COOKIES"

A "cookie" is a small information file sent to the User's browser and saved within the User's terminal (e.g. computer, smartphone), (hereinafter "Cookies"). This file includes information such as the User's domain name, the User's Internet access provider, the User's operating system, as well as the date and time of access. Cookies are in no way likely to damage the User's terminal.

Flowvex-uk is likely to process User information concerning their visit to the Site, such as pages consulted, searches carried out. This information allows Flowvex-uk to improve the content of the Site and the User's navigation. Cookies facilitating navigation and/or the provision of services offered by the Site, the User can configure their browser to allow them to decide whether or not they wish to accept them so that Cookies are saved in the terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. The User can also configure their browser software so that the acceptance or refusal of Cookies is proposed to them punctually, before a Cookie is likely to be saved in their terminal.

Flowvex-uk informs the User that, in this case, it is possible that the functionalities of their browser software may not all be available. If the User refuses the recording of Cookies in their terminal or browser, or if the User deletes those that are recorded there, the User is informed that their navigation and experience on the Site may be limited. This could also be the case when Flowvex-uk or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.

Where applicable, Flowvex-uk declines all responsibility for the consequences related to the degraded functioning of the Site and services possibly offered by flowvex-uk.com, resulting (i) from the refusal of Cookies by the User (ii) from the impossibility for Flowvex-uk to save or consult the Cookies necessary for their operation due to the User's choice.

For the management of Cookies and User choices, the configuration of each browser is different. It is described in the browser's help menu, which will allow you to know how the User can modify their wishes regarding Cookies. At any time, the User can make the choice to express and modify their wishes regarding Cookies.

Flowvex-uk may also call on the services of external service providers to help it collect and process the information described in this section. Finally, by clicking on the icons dedicated to social networks Twitter, Facebook, LinkedIn and Google Plus appearing on the Site or in its mobile application and if the User has accepted the deposit of cookies by continuing their navigation on the Website or the mobile application of flowvex-uk.com, Twitter, Facebook, LinkedIn and Google Plus may also deposit cookies on your terminals (computer, tablet, mobile phone). These types of cookies are only deposited on your terminals if you consent to them, by continuing your navigation on the Website. At any time, the User may nevertheless revoke their consent to Flowvex-uk depositing this type of cookies.

9.2. INTERNET TAGS

Flowvex-uk may occasionally use Internet tags (also called "tags", or action tags, single-pixel GIFs, clear GIFs, invisible GIFs and 1-by-1 GIFs) and deploy them through a web analytics specialist partner likely to be located (and therefore to store the corresponding information, including the User's IP address) in a foreign country.

These tags are placed both in online advertisements allowing Internet users to access the Site, and on the various pages thereof. This technology allows Flowvex-uk to evaluate visitors' responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the use of this Site by the User. The external service provider may eventually collect information on visitors to the Site and other Internet sites thanks to these tags, compile reports on the Site's activity for the attention of Flowvex-uk, and provide other services relating to the use of it and the Internet.

10. Applicable law and jurisdiction

Any dispute in connection with the use of the site flowvex-uk.com is subject to French law. Except in cases where the law does not allow it, exclusive jurisdiction is granted to the competent courts of Toulouse, without prejudice to any mandatory rights you may have as a consumer under the laws of the United Kingdom to bring proceedings in your local courts.